99win takes your personal information seriously. This page clearly explains what data we collect, why we collect it, and how we keep it secure.
By using any 99win service, you agree to this Privacy Policy. Please be aware of this before you start.
Welcome to 99win — Bangladesh's trusted online Sports Betting and gaming platform. When you use our services, you share certain personal information with us. This Privacy Policy clearly explains how we use that information, where we store it, and how we keep it secure.
We believe your data belongs to you. We only use the information required to deliver our services — nothing more. 99win never sells, rents, or shares your data with third parties without authorization.
This Privacy Policy 99win-play.com Applies to our website, mobile version, and all digital services. This policy has been prepared in accordance with applicable data protection laws in Bangladesh.
99win only collects the information genuinely needed to provide our services. We don't ask for unnecessary or irrelevant data.
| Data Type | Example | Why It's Needed |
|---|---|---|
| Identity information | Full Name, Date of Birth | Age Verification & Account Identity |
| Contact Information | Mobile number, email | Account verification and notifications |
| Payment information | Mobile Pay/Nagad Number | Deposit and withdrawal process |
| Identity documents | NID or passport number | KYC Verification (where applicable) |
When you use 99win, our system automatically collects certain technical information:
This information is primarily used to ensure security, prevent fraud, and improve service quality.
99win uses your data only for specific, defined purposes. Under no circumstances do we use your information for unrelated activities.
We never use your information to make automated decisions that could harm you. All significant decisions are subject to human review.
99win never sells your personal data or shares it with third parties without authorization. However, there are specific circumstances where data may be shared:
In each of the above cases, only the minimum necessary information is shared — never your full profile. All third parties are required to comply with 99win's strict privacy standards.
99win does not retain your data longer than necessary. Below are our data retention periods:
| Data Type | Retention Period |
|---|---|
| Account information | For the duration of active account + 5 years |
| Transaction Records | Up to 7 years for legal requirements |
| Customer support communications | 2 years from resolution |
| Marketing Preferences | Until Consent Is Withdrawn |
| Security Logs | Up to 1 Year |
Once your account is closed, we do not retain any data beyond what is legally required. All information is securely deleted once the designated retention period expires.
99win uses cookies on its website. Cookies are small text files saved to your browser that help the website remember you.
You can disable optional cookies from your browser settings. However, disabling essential cookies may affect how the site functions.
99win follows the highest industry security standards to protect your data. Our security infrastructure is continuously updated.
Our staff can only access limited data strictly on a need-to-know basis. All employees are bound by confidentiality agreements and receive regular training.
In the event of a data breach, we will notify affected users within 72 hours and take all necessary steps to address the situation.
At 99win, you have full control over your data. We guarantee the following rights:
If you want to know what information we hold about you, we're obligated to let you know.
If any of your information is incorrect, you can ask us to correct it.
You may request deletion of your data beyond what is required by law.
You can opt out of marketing communications at any time.
The right to receive your data in a readable, portable format.
If you're dissatisfied with how your data is handled, you have the right to raise a complaint.
To exercise any of these rights, please get in touch with us. We will respond within 30 days.
99win strictly prohibits use by anyone under 18. We do not knowingly collect any information from minors.
The minimum age to register at 99win is 18. We verify age at the point of registration. If we receive data belonging to a minor, the account is immediately closed and all associated data is deleted.
A note for parents: Please use parental control software on your devices to restrict children's access to online betting sites. If you suspect a minor is using 99win, contact us immediately at support@99win-play.com.
99win may update this Privacy Policy when necessary. If changes are made:
Continuing to use our services after a revised policy is published will be taken as your acceptance of the updated terms. If you do not agree, you will have the option to close your account.
For any privacy-related questions, requests, or complaints, please get in touch with us:
We typically respond within 24 to 72 hours. Complex requests may take up to 30 days.
Your trust in 99win's Privacy Policy matters deeply to us. We are committed to operating with full transparency and integrity at all times.
Protecting your data at every step is our highest priority.
Every transaction and piece of personal information you share is protected with 256-bit SSL — the same technology used by the world's leading banks.
99win never sells your name, number, or any other information to advertisers or third parties. Not ever, under any circumstances.
What data gets shared, whether you receive marketing messages — these are your decisions. You can update your preferences at any time.
We don't retain your data longer than necessary. Once the defined retention period expires, your information is securely and permanently deleted.
Independent security experts regularly audit our systems. Any vulnerabilities found are addressed immediately.
Our Bangla-speaking support team is available around the clock to help with any questions about data protection.
Your data is fully protected at 99win. Register now and enjoy a trusted betting experience.